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Sr. Business Analyst

Company Name:
NEW Corporation
Title: Sr. Business Analyst
Location: US-VA-Sterling
Job Number: 1400750
Job Summary:The ServiceBench Senior Business Analyst is
responsible for the technical support and relationship management of
ServiceBench clients; serving as a mentor to other Business Analysts, as well
as serving in an assistant capacity to the Business Operations Managers.
Summary of Essential
Job Functions:
The ServiceBench Senior Business
Analyst is required to interface with ServiceBench clients via phone,
e-mail, and as needed, on site at the client location.
Communication may include 1stand 2ndlevel technical support on the use of the ServiceBench
application and processes, as well as new feature requirements or bug
notifications.
The ServiceBench Senior Business
Analyst is also required to document and maintain any changes made to the
client's application after the initial implementation has been delivered
to the production environment.
The ServiceBench Senior Business
Analyst should be able to manage client user acceptance testing, train
system users, as well as provide support to the ServiceBench Customer
Support and Quality Assurance teams on implementation details.
The ServiceBench Senior Business
Analyst will support the Business Operations Manager in the development of
the monthly release plan.
The ServiceBench Senior Business
Analyst may also be involved in assisting Implementation Management with the
process and requirements definition for new projects and modules for both existing
and new clients.
The ServiceBench Senior Business
Analyst should be able to independently manage all aspects of the customer
relationship and ad hoc projects as assigned.
The ServiceBench Senior Business
Analyst assists the Sales Account Management team in the execution of
client strategies and in support of sales opportunities.
Qualifications:
Bachelors Degree or equivalent
software and customer support experience.
A minimum of 8 years prior
experience in a technical field.
Proven success record in regards
to the management of strategic client relationships.
Proven record of documenting
business and technical requirements.
Previous experience in mentoring
other employees.
Provide examples of experience in
conducting training classes and preparing training documentation.
Working knowledge of internet or
on-demand software.
Some travel may be required.
Abilities/Skills:
Client management skills and
experience with software support.
Individuals must be detail
oriented.
Strong organizational skills with
the ability to maintain and manage issue lists, initiatives, and client meetings.
Strong presentation skills, with
experience in a client-facing role.
Excellent communication skills
and must be able to mentor other business analysts.
Knowledge of Unix, SQL and web
based applications required.
Job: Information Systems / Information Technology

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