Customer Service Representative
Sterling, VA Sterling, VA Full-time Full-time $18 - $24 an hour $18 - $24 an hour 1 hour ago 1 hour ago 1 hour ago John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative.
Candidate must be reliable, self-motivated, professional and a team player.
The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.
You will be responsible for or assist with the following:
Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.
DUTIES:
Professionally answering incoming service calls Resolving customer issues in a prompt and courteous manner.
Maintain customer satisfaction Adjust Technicians schedules as needed Dispatch service technicians according to the schedule
Experience:
3-5 years customer service phone experience Geographical knowledge of service area or map reading skill Great Phone Etiquette Proficiency in Microsoft Word, Excel, PowerPoint & Outlook Excellent interpersonal skills with the ability to interact with all types of customers Outstanding communication and customer satisfaction skills Good Computer/Typing/Data Entry Skills Familiarity with SAWIN SCHEDULE REQUIREMENTS:
This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
Periodic overtime may be required.
Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
Benefits:
Great pay, Paid Holidays, Vacation & Health and Dental Insurance, 401K with Profit sharing Job Type:
Full-time Pay:
$18.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Candidate must be reliable, self-motivated, professional and a team player.
The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.
You will be responsible for or assist with the following:
Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.
DUTIES:
Professionally answering incoming service calls Resolving customer issues in a prompt and courteous manner.
Maintain customer satisfaction Adjust Technicians schedules as needed Dispatch service technicians according to the schedule
Experience:
3-5 years customer service phone experience Geographical knowledge of service area or map reading skill Great Phone Etiquette Proficiency in Microsoft Word, Excel, PowerPoint & Outlook Excellent interpersonal skills with the ability to interact with all types of customers Outstanding communication and customer satisfaction skills Good Computer/Typing/Data Entry Skills Familiarity with SAWIN SCHEDULE REQUIREMENTS:
This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
Periodic overtime may be required.
Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
Benefits:
Great pay, Paid Holidays, Vacation & Health and Dental Insurance, 401K with Profit sharing Job Type:
Full-time Pay:
$18.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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